Customer Support Representative - Remote

Overview

As a customer support representative, you will be responsible for handling inquiries from our buyers and sellers, providing real-time support during livestreaming sessions and identifying issues in the Palmstreet community that may be affecting one or more users.

In Short

• Respond to user inquiries on our mobile app and desktop.
• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
• Track and record issues and data to inform the company of problems and requests for improvements.
• Contribute to the SOPs to enhance overall team efficiency.
• Collect, organize and summarize various customer cases to identify trends and potential system bugs.
• Ensure customer issues are resolved promptly through high-quality service.
• Continuously learn and adapt to new knowledge so you can provide the highest level of service.
• Perform other duties as assigned.

Requirements

• A reliable computer, smart phone and reliable high-speed internet connection.
• Excellent American English reading and writing skills.
• Time spent living in the United States.
• 2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
• Team player who works well with others.
• Courteous and detailed written communication skills.
• Strong learning ability and initiative.
• Excellent technical skills - phone app technical skills are vital in this role.

Benefits

• This position is fully remote.
• This is an independent contractor role.
• The hourly compensation for this role is $8-$10/hr USD.
• Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday.