Investor Support / Customer Support with Finance - Remote

Overview

We're seeking a detail-oriented and compliance-focused Community Manager to serve as the primary point of contact for our investor community and customer base, delivering exceptional support while adhering to strict regulatory requirements.

In Short

• Respond to investor and customer inquiries using pre-approved templates.
• Manage support tickets through GoHigh Level CRM.
• Maintain compliance with regulatory requirements.
• Provide accurate and professional support to build trust.
• Monitor and engage across high-visibility web channels.
• Track and analyze support metrics for improvement.
• Create KPI reports with actionable recommendations.
• Maintain knowledge base of compliance-approved responses.
• Suggest updates to templated content based on customer needs.
• Ensure accuracy across all support documentation.

Requirements

• Detail-oriented with a focus on compliance.
• Experience in customer support or community management.
• Proficiency in CRM systems.
• Strong analytical skills.
• Excellent communication skills.

Benefits

• Work remotely from anywhere.
• Opportunity to work with a global team.
• Access to professional development resources.