Customer Support Specialist with Financial Background - Remote

Overview

We're seeking a highly motivated Customer Support Specialist with financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support.

In Short

• Provide exemplary customer service as the primary point of contact.
• Identify hardware, operating system, and networking issues.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems professionally, escalating as required.
• Maintain customer records by updating account information.
• Contribute to team effort by accomplishing related results.

Requirements

• Proven experience as Financial Customer Support Specialist - 1+ year in the role.
• Flexibility to work rotating 8-hour shifts, including evenings and weekends.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt to different types of characters.
• Ability to multitask, prioritize, and manage time effectively.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

Benefits

• Competitive base salary plus performance rewards.
• Exciting benefits including rewards, prizes, and corporate discounts.
• Career growth with global opportunities and professional development.
• Comprehensive benefits including insurance and paid training.