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Bilingual Customer Service Representative/WFH-Représentant bilingue du service à la clientèle/WFH - Remote

Posted 10 weeks ago

Overview

NCRi is a leading business process outsourcing (BPO) company headquartered in Canada, looking for a motivated, team-oriented, and performance-driven Bilingual Customer Service Representative to provide exceptional service to customers and merchant partners.

In Short

  • Respond to customer and merchant inquiries.
  • Develop strong problem-solving skills.
  • Ensure compliance with procedures and protect confidential information.
  • Participate in team training sessions.
  • Continuously grow and learn through cross-training.
  • Work remotely from home.
  • Receive competitive compensation and benefits.
  • Enjoy Sundays off.
  • Corporate discounts available.
  • Must have a private home office setup.

Requirements

  • At least 6 months of inbound customer service experience.
  • Excellent communication skills in English and French.
  • Customer-first mindset.
  • Ability to work in a quiet home office.
  • Technical readiness for home office equipment.
  • Flexibility to work full-time rotational shifts.
  • Strong knowledge of PCs and proficiency in MS Office.

Benefits

  • Award-winning culture.
  • Innovative learning environment.
  • Work from home.
  • Competitive salary and benefits package.
  • Sundays off.
  • Corporate discounts.

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