Bilingual Customer Service Representative/WFH-Représentant bilingue du service à la clientèle/WFH - Remote

Overview

NCRi is a leading business process outsourcing (BPO) company headquartered in Canada, looking for a motivated, team-oriented, and performance-driven Bilingual Customer Service Representative to provide exceptional service to customers and merchant partners.

In Short

• Respond to customer and merchant inquiries.
• Develop strong problem-solving skills.
• Ensure compliance with procedures and protect confidential information.
• Participate in team training sessions.
• Continuously grow and learn through cross-training.
• Work remotely from home.
• Receive competitive compensation and benefits.
• Enjoy Sundays off.
• Corporate discounts available.
• Must have a private home office setup.

Requirements

• At least 6 months of inbound customer service experience.
• Excellent communication skills in English and French.
• Customer-first mindset.
• Ability to work in a quiet home office.
• Technical readiness for home office equipment.
• Flexibility to work full-time rotational shifts.
• Strong knowledge of PCs and proficiency in MS Office.

Benefits

• Award-winning culture.
• Innovative learning environment.
• Work from home.
• Competitive salary and benefits package.
• Sundays off.
• Corporate discounts.