Head of Business Operations for DTC E-commerce Brand - Remote

Overview

The Head of Business Operations will lead the operational strategy for a fast-growing direct-to-consumer e-commerce brand, focusing on optimizing backend operations and ensuring seamless execution across teams.

In Short

• Oversee Shopify backend workflows including orders and payments.
• Ensure stable operations between various stakeholders.
• Identify inefficiencies and implement automation.
• Manage global support teams and optimize their performance.
• Define SLAs and improve internal processes.
• Coordinate with suppliers and fulfillment partners.
• Document clear SOPs and improve operational reliability.
• Drive accountability across teams.
• Surface operational issues and propose solutions.
• Ensure day-to-day operations run smoothly without founder involvement.

Requirements

• Experience in DTC environments.
• Strong leadership and management skills.
• Ability to streamline workflows and fix messy systems.
• Proficient in operational tools and reporting.
• Excellent problem-solving skills.
• Strong communication skills.
• Experience with e-commerce platforms, especially Shopify.
• Ability to manage and optimize teams effectively.
• Experience in handling logistics and supplier coordination.
• Proven track record of improving operational efficiency.

Benefits

• Opportunity to work with a fast-growing brand.
• Remote work flexibility.
• Collaborative work environment.
• Potential for professional growth.
• Impact on operational strategy and success.