E-commerce Operations Manager for DTC Healthcare Brand - Remote

Overview

The E-commerce Operations Manager will oversee operational execution across two DTC brands, ensuring efficient inventory planning, supply chain coordination, and smooth fulfillment operations.

In Short

• Manage day-to-day operations across two DTC brands.
• Monitor and manage inventory levels across warehouses.
• Forecast reorder timelines and coordinate purchase orders.
• Work closely with third-party logistics providers.
• Track shipments and resolve shipping delays.
• Negotiate with suppliers on pricing and production lead times.
• Oversee customer support operations with remote VAs.
• Monitor returns, refunds, and fulfillment-related issues.
• Build and maintain operational dashboards to track key metrics.
• Provide weekly reporting on operational KPIs.

Requirements

• Experience in e-commerce operations or supply chain management.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to manage remote teams effectively.
• Proficient in data analysis and reporting tools.
• Familiarity with logistics and fulfillment processes.
• Experience with inventory management systems.
• Ability to work in a fast-paced environment.
• Strong organizational skills.
• Knowledge of DTC business models is a plus.

Benefits

• Work remotely from anywhere.
• Opportunity to work with a fast-growing company.
• Collaborate with a diverse team.
• Flexible working hours.
• Competitive salary based on experience.
• Professional development opportunities.
• Health and wellness benefits.
• Access to resources for continuous learning.
• Contribute to innovative projects.
• Be part of a mission-driven organization.