Guest Relations Assistant - Remote

Overview

The Guest Relations Assistant will be responsible for managing client communications, updating reports, and ensuring smooth operations within the serviced accommodation agency.

In Short

• Collate reviews from landlords and guests
• Manage client-based reporting and maintain client files
• Ensure receipt of guest and landlord videos
• Upload new houses and enquiries to the database
• Handle enquiries from receipt through to offering
• Update and circulate weekly reports
• Manage business communications via WhatsApp/email
• Perform financial reconciliations
• Work on ad hoc projects

Requirements

• Ability to work remotely
• Strong administrative skills
• Fluent in English
• Strong interpersonal skills
• Proficient in Microsoft Office
• Excellent attention to detail
• Strong organizational and time management skills
• Ability to prioritize workload
• Proactive and team-oriented
• Problem-solving abilities

Benefits

• Flexible working arrangements
• Diverse and collaborative culture
• Creative freedom
• Culture that values empathy and personal growth