Client Success Manager / Project Manager - Remote

Overview

This role involves leading client support and operations for a career coaching and job search program while ensuring an outstanding experience for clients.

In Short

• Be the main contact for coaching clients, providing support and guidance.
• Manage new client leads and guide them through onboarding.
• Coordinate with coaches to ensure alignment on schedules and goals.
• Improve and automate systems to enhance client experience.
• Track client progress and celebrate wins.
• Streamline tasks and tools for better efficiency.
• Maintain regular check-ins with clients.
• Ensure smooth operations behind the scenes.
• Support clients in achieving their career goals.
• Work in a remote environment with a global team.

Requirements

• Proven experience in client success or project management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and tasks simultaneously.
• Strong organizational skills and attention to detail.
• Experience in career coaching or related fields is a plus.
• Proficiency in using project management tools.
• Ability to work independently in a remote setting.
• Proactive problem-solving skills.
• Familiarity with automation tools is advantageous.
• Passion for helping others achieve their career goals.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunity to make a significant impact on clients' careers.
• Access to professional development resources.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.
• Engaging work culture focused on innovation.
• Opportunity to work with a diverse client base.
• Regular team-building activities.
• Access to a network of professionals in the industry.