Client Success Manager - Remote

Overview

The Client Success Manager at TechnologyAdvice plays a crucial role in ensuring client satisfaction and successful campaign execution by collaborating with various internal teams.

In Short

• Act as the main point of contact for specific client accounts.
• Collaborate with sales and operations teams to manage client expectations.
• Prepare and participate in client kick-off calls.
• Gather materials for campaign launches and monitor progress.
• Respond promptly to client inquiries and feedback.
• Analyze data and provide insights for campaign optimizations.
• Utilize internal tools for managing client accounts effectively.
• Support onboarding of new team members.
• Identify trends and provide recommendations for growth.
• Maintain accurate records in CRM systems.

Requirements

• Bachelor's degree or equivalent experience.
• Experience in client communication via digital channels.
• Strong time management and organizational skills.
• Willingness to learn about data analysis and campaign tracking.
• Detail-oriented with problem-solving capabilities.
• Ability to thrive in a fast-paced environment.

Benefits

• Career growth opportunities and mentorship programs.
• Flexible work schedule with Flex Fridays.
• Remote-first work culture.
• Comprehensive health and dental insurance.
• Generous paid time off policy.
• Supportive parental leave policies.
• Pension plan for future investment.
• Access to wellness perks and employee assistance programs.