Client Success Manager - Remote

Overview

The Client Success Manager will play a crucial role in managing client onboardings and providing support to ensure high levels of service delivery and customer satisfaction.

In Short

• Manage new managed service and SecureBlu onboardings.
• Create and maintain relationships with key customers.
• Ensure customer satisfaction with support offerings.
• Monitor service level agreement (SLA) compliance.
• Provide reports on key performance indicators.
• Address client inquiries and coordinate resolutions.
• Maintain accurate notes on all client interactions.
• Assist in transitioning customers from onboarding to support.
• Ensure customer records are complete and accurate.
• Develop customized communication plans for events.

Requirements

• BS degree and IT certifications preferred.
• 5+ years of experience in Service Delivery and Customer Service.
• Strong knowledge of IT including workstations, servers, and networking.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Self-motivated with high learning aptitude.
• Ability to cultivate and sustain client relationships.
• Attention to detail and accuracy.
• Ability to prioritize multiple projects concurrently.
• Strong team and client focus.

Benefits

• Full Benefits including Medical, Dental, and Vision.
• 401K match.
• 28 PTO Days including company holidays.