Client Success Manager - Remote

Posted 1 week ago

Sales / Business

Full Time

TX, USA

Cross-Functional Collaboration

Salesforce

Overview

As a Client Success Manager at OrderMyGear (OMG), you will play a pivotal role in cultivating strong relationships with clients, driving revenue growth, and improving the eCommerce experience for clients and their customers.

In Short

Develop strong, trusting relationships with your assigned book of business.
Regularly communicate with clients to understand their needs and challenges.
Identify and execute on data-driven growth opportunities within the account base.
Train new and existing Sales Representatives on product features and best practices.
Monitor accounts for potential health risks and leverage risk playbooks.
Update and maintain account Salesforce data regularly.
Prepare full quarterly business reviews and in-person process reviews.
Collaborate with cross-functional teams to execute client requests.

Requirements

Proven experience in client relationship management.
Strong understanding of e-commerce best practices.
Ability to analyze data to drive growth strategies.
Excellent communication and interpersonal skills.
Experience with Salesforce or similar CRM tools.
Ability to work collaboratively in a team environment.
Strong organizational skills and attention to detail.
Ability to adapt to changing priorities and client needs.

Benefits

Opportunity to work in a rapidly changing industry.
Collaborative and supportive team environment.
Professional development and training opportunities.
Flexible work arrangements with remote options.
Competitive compensation and benefits package.

OrderMyGear

OrderMyGear (OMG) is a leading technology provider for promotional product distributors, apparel decorators, team dealers, and suppliers, specializing in the sale of branded merchandise across various channels. The company is dedicated to innovating and shaping the future of group online commerce, fostering a culture that embraces challenges as opportunities. With a strong emphasis on teamwork, client success, and continuous improvement, OMG is committed to building lasting relationships with clients and enhancing their eCommerce experience. The Client Success Team plays a crucial role in driving revenue growth and retention by understanding client needs and collaborating with cross-functional teams to deliver tailored solutions.

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