Client Success Manager - Remote

Overview

Wecheer is seeking a highly capable and structured Client Success Manager to manage key enterprise relationships, oversee successful onboarding and program delivery, and lead a team. The ideal candidate has prior SaaS experience and a proven track record working with large CPG clients.

In Short

• Lead onboarding for new enterprise clients and deliver training
• Own day-to-day client relationships and drive high satisfaction
• Identify churn risks and upsell opportunities
• Manage a client success team and coordinate execution of campaigns
• Resolve client and internal issues quickly
• Monitor client engagement and provide feedback to Product
• 6+ years of experience in enterprise project management
• Exceptional English communication skills
• Proactive and client-centric
• Experience with CPG/FMCG enterprise accounts is a plus

Requirements

• 6+ years of experience in enterprise project management, preferably in SaaS
• Ability to manage complex multi-stakeholder relationships
• Tech-savvy with a strong understanding of SaaS products
• Proven ability to manage multiple accounts and projects
• Strong analytical and problem-solving abilities
• Proactive, client-centric, and committed to delivering outstanding service

Benefits

• Opportunity to work remotely
• Engagement with key enterprise clients
• Dynamic work environment
• Professional growth opportunities