Client Success Manager - Remote

Overview

The Client Success Manager is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction and success with the company's products and services.

In Short

• Remote role with up to 20% travel.
• Develop and nurture client relationships.
• Serve as the primary contact for client inquiries.
• Facilitate onboarding and implementation processes.
• Educate clients on service usage and best practices.
• Identify upsell and cross-sell opportunities.
• Monitor client engagement and satisfaction metrics.
• Collaborate with internal teams to enhance client experience.
• Achieve revenue and client retention targets.
• Act as a client advocate within the organization.

Requirements

• Associate or bachelor’s degree in health science or related field.
• 2+ years of experience in client success or account management.
• Strong communication and interpersonal skills.
• Familiarity with CRM software.
• Proven problem-solving and negotiation abilities.
• Ability to work collaboratively with teams.
• Results-driven with a focus on client satisfaction.
• Preferred experience in sales and upselling.
• Ability to travel up to 20% of the time.

Benefits

• Inclusive work environment.
• Opportunity for professional growth.
• Collaborative team culture.
• Access to advanced technology and resources.
• Flexible working arrangements.