Client Success Manager - Remote

Overview

GRAIL is seeking a Client Success Manager to oversee a book of business within our enterprise customer accounts, driving meaningful change in cancer detection through strategic account management.

In Short

• Oversee a portfolio of enterprise customer accounts.
• Establish standard workflows to support enterprise accounts.
• Build strong relationships with clients and internal teams.
• Monitor customer health and prepare quarterly updates.
• Drive revenue targets and ensure customer retention.
• Communicate effectively with HR benefit leaders.
• Up to 20% travel for client meetings.

Requirements

• Bachelor's Degree and 8 years of work experience.
• 3 years in client success or account management roles.
• Strong written and verbal communication skills.
• Experience in stakeholder management.
• Ability to manage multiple projects simultaneously.
• Leadership engagement and effective escalation skills.
• Experience in a fast-growing technology company.

Benefits

• Opportunity to drive change in healthcare.
• Work with a multi-disciplinary team.
• Contribute to innovative cancer detection technologies.