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Central Services Agent, Overnight Support - Remote

Posted 4 days ago
Customer Service
Contract
Worldwide

Overview

The Central Services Agent will remotely provide owner services and engage owners throughout their ownership journey, ensuring a world-class experience.

In Short

  • Provide owner services remotely.
  • Engage owners from onboarding to service requests.
  • Partner with in-market home managers.
  • Handle various owner requests including reservations and problem resolution.
  • Achieve and exceed KPIs.
  • Work overnight and weekend shifts.

Requirements

  • Familiarity with Salesforce.
  • Customer-centric mindset.
  • Experience in service-driven operations.
  • Strong verbal and written communication skills.
  • Detail-oriented and organized.
  • Flexibility with schedule.

Benefits

  • Competitive salary and stock options.
  • Unlimited, flexible PTO.
  • Excellent medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid maternity and paternity leave.
  • Home office stipend.
Pacaso logo

Pacaso

Pacaso is a forward-thinking company dedicated to making second home ownership accessible and enjoyable for a broader audience through its innovative co-ownership model. Founded by former Zillow executives, Pacaso has successfully facilitated over $1 billion in real estate transactions across more than 40 markets in the U.S. and internationally in cities like Paris, London, and Cabo. The company is recognized for its exceptional workplace culture, having received numerous accolades including being named one of the Best Workplaces in Real Estate by Fortune and Great Place To Work. Pacaso is committed to enriching lives by providing the benefits of true ownership without the associated hassles, supported by a simplified financial structure and dedicated local property management.

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