Customer Service Agent - Phone Support - Remote

Overview

The role involves providing excellent customer service via phone, enabling customers to make purchases with home delivery options, following established protocols and policies.

In Short

• Respond to incoming calls to provide quality customer service.
• Verify and document customer requests accurately in the ordering system.
• Guide customers regarding product availability, promotions, and store locations.
• Address and follow up on service complaints, seeking prompt solutions.
• Maintain a clean and organized work area.

Requirements

• Completed high school education.
• 6 months of experience in telephone customer service or sales.

Benefits

• Base salary.
• Grocery vouchers.
• Savings fund.
• Life insurance.
• Fixed shifts.
• Legal benefits.
• Uniform provided.
• Development plan.