Central Student Services Officer - Remote

Overview

The Central Student Services Officer's role is to provide a high level of administrative and operational service to support students and ensure the effective functioning of Study Group’s network of study Centres.

In Short

• Act as the primary point of contact for student, agent, and parent enquiries.
• Maintain effective relationships with accommodation providers.
• Assist students with pre-arrival activities and queries.
• Ensure accurate recording of student data and records.
• Participate in on-call rota during peak arrival periods.
• Deliver high-quality customer service and resolve issues independently.
• Document and track transactional work within a case management system.
• Support late arrivals with orientation processes.
• Provide general administrative support as needed.
• Collaborate with campus staff to ensure student needs are met.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience in supporting students in an educational context.
• Experience in a regulated customer service environment.

Benefits

• Opportunity to work in a leading international education provider.
• Become part of a diverse and inclusive workplace.
• Access to innovative digital learning tools and resources.