Account Manager - Remote

Overview

P2P.org is the largest staking and restaking operator, with a TVL of over $10B. We are focused on launching new yield products and exploring exciting projects in the DeFi ecosystem.

In Short

• Manage and maintain strong relationships with existing clients.
• Oversee and monitor outstanding balances with clients.
• Utilize CRM systems to track client interactions.
• Ensure compliance with KYC and KYB requirements.
• Support clients through their lifecycle.
• Coordinate with internal teams for service delivery.
• Report on account statuses and metrics.
• Maintain detailed records in CRM.
• Contribute to process improvements for client experience.
• Handle client complaints and ensure resolution.

Requirements

• Proven experience in account management or customer support.
• Experience with CRM systems, HubSpot is a plus.
• Knowledge of compliance requirements.
• Experience with client verification platforms is an advantage.
• Strong attention to detail and multitasking ability.
• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and in a team.

Benefits

• Competitive salary level in $ (can also pay in Crypto).
• Well-being program.
• Mental Health care program.
• Compensation for education and professional growth courses.
• Equipment & co-working reimbursement program.
• Overseas conferences and community immersion.
• Positive and friendly communication culture.