L1 Helpdesk Analyst - Remote

Overview

The L1 Helpdesk Analyst at Kyndryl serves as the face and voice of the company, providing customer service and technical support to help solve problems and ensure customer satisfaction.

In Short

• Entry-level position in IT support and customer service.
• Opportunity to learn and grow in a fast-paced environment.
• Interact with customers through various channels including chat and email.
• Work alongside senior co-workers for mentorship and guidance.
• Gain expertise in Microsoft 365 and earn certifications.
• Flexible approach to adapt to customer needs.
• Develop problem-solving and technical skills.
• Contribute to a diverse and inclusive workplace.
• Engage in continuous learning and professional development.
• Potential career advancement opportunities within the company.

Requirements

• 1.5 to 2 years of Service Desk experience.
• Understanding of ITIL best practices.
• Knowledge of Azure and Active Directory.
• Experience with Service Now tool.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to manage time effectively.
• Proficiency in Microsoft Office Suite.
• Experience with Windows, Mac, or Linux operating systems preferred.
• Customer support experience is a plus.

Benefits

• Access to employee learning programs and certifications.
• Opportunities for career advancement.
• Supportive and inclusive work environment.
• Well-being benefits reflecting employee diversity.
• Chance to participate in volunteering and giving initiatives.
• Innovative work culture encouraging curiosity and progress.
• Flexible working arrangements.
• Engagement with Fortune 100 clients.
• Networking opportunities with professionals across various fields.
• Comprehensive onboarding and training programs.