L1 Helpdesk Analyst - Remote

Overview

The L1 Helpdesk Analyst role at Kyndryl is designed for individuals looking to start their career in IT. This position focuses on providing exceptional customer support, problem-solving, and gaining exposure to various technology systems.

In Short

• Entry-level position ideal for those new to IT.
• Focus on customer service and problem-solving.
• Training provided on Microsoft 365 and other platforms.
• Opportunity for career advancement within Kyndryl.
• Work with a variety of clients and technologies.
• Flexible and adaptive approach to customer needs.
• Gain certifications in Google Cloud, Azure, and more.
• Collaborate with experienced colleagues.
• Fast-paced and engaging work environment.
• Emphasis on personal and professional development.

Requirements

• 1.6 - 2 years of Service Desk experience.
• Understanding of ITIL best practices.
• Knowledge of Azure and Active Directory.
• Experience with Service Now tool.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with users.
• Experience in providing exceptional customer support.
• Proficient in Microsoft Excel and Word.
• Experience with Windows, Mac, or Linux operating systems preferred.
• Flexibility to adapt to customer needs.

Benefits

• Comprehensive employee learning programs.
• Access to certifications from top companies.
• Support for personal well-being and family needs.
• Opportunities for volunteering and community involvement.
• Diversity and inclusion initiatives.
• Growth opportunities within the company.
• Collaborative and supportive work environment.
• Flexible work arrangements.
• Innovative and resource-rich workplace.
• Focus on curiosity and continuous improvement.