GDS Operations Support Specialist - Remote

Overview

The GDS Operations Support Specialist will provide crucial support to both new and existing customers, leveraging expertise in GDS systems to ensure a seamless customer experience.

In Short

• Provide exceptional support to customers via Zendesk.
• Analyze customer performance and suggest improvements.
• Facilitate rebookings, refunds, and exchanges across GDS platforms.
• Investigate failed bookings and implement solutions.
• Utilize reporting tools to track metrics and escalate issues.
• Collaborate with teams to optimize processes and enhance service delivery.
• Support the development of new products with operational insights.
• Continuously seek opportunities for improvement in products and services.

Requirements

• Experience in the travel industry, preferably as a Business Travel Consultant.
• Strong analytical skills and problem-solving mindset.
• Familiarity with GDS systems.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a fast-growing company.
• Dynamic and challenging work environment.
• Ability to make a real impact with your expertise.