Legal Intake Specialist - Personal Injury - Remote

Overview

The Legal Intake Specialist will serve as the first point of contact for individuals seeking legal help after an injury, providing compassionate support and guiding clients through their legal journey.

In Short

• Respond to inquiries via phone, web forms, and chat.
• Conduct compassionate discovery calls to assess case details.
• Apply qualification criteria to determine case fit.
• Perform live warm transfers to law firms.
• Document caller information and outcomes in Salesforce.
• Manage follow-ups for pending leads.

Requirements

• 1 year experience in a call center or customer service.
• Exceptional verbal communication skills.
• Sales-minded approach to guiding callers.
• Tech-savvy and able to type while speaking with callers.

Benefits

• $20/hour for full-time work.
• Performance-based incentives.
• 100% remote work environment.
• Paid time off (PTO) based on tenure.
• Opportunity to work with legal professionals.