Legal Intake Specialist - Personal Injury - Remote

Overview

Ovation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale, we are building strong client-focused systems to ensure consistency, compliance, and an outstanding experience from the very first interaction.

In Short

• Serve as the first point of contact for individuals seeking legal help after an injury.
• Listen, qualify, and introduce potential clients to partner legal teams.
• Guide callers through their legal journey with confidence and compassion.
• Respond to inquiries via phone, web forms, and chat.
• Conduct concise discovery calls to gather case details.
• Apply qualification criteria to determine case fit.
• Perform live warm transfers or schedule callbacks for qualified leads.
• Document caller information and case details in Salesforce.
• Manage follow-ups for pending leads.
• Work independently from a home office.

Requirements

• 1 year of experience in a high-volume call center or customer service.
• Exceptional verbal communication skills.
• Sales-minded approach to educate callers.
• Tech-savvy with typing skills of 45+ WPM.

Benefits

• $20/hour for full-time work.
• Performance-based incentives.
• 100% remote work environment.
• Paid time off (PTO) with increases based on tenure.
• Opportunity to work closely with leadership and legal professionals.