Lead Qualifier - Customer Service - Remote

Overview

The Lead Qualifier - Customer Service is a fully remote position that serves as the first point of contact for prospective clients in the residential design and construction industry, managing inquiries and qualifying leads.

In Short

• Handle inbound and outbound client enquiries related to residential design.
• Qualify leads by assessing interest and readiness to proceed.
• Provide information on the NSW residential pre-construction process.
• Maintain detailed lead data in the CRM system.
• Coordinate with internal sales and design teams.
• Deliver professional communication aligned with company standards.
• Support continuous improvement by sharing client feedback.
• Work comfortably in a remote setting.
• Training provided on internal systems.
• Long-term opportunity with growth potential.

Requirements

• Excellent English communication skills.
• Experience in customer service or lead qualification.
• Familiarity with Australian residential construction.
• Comfortable working remotely and independently.
• Proficient in CRM tools and online communication platforms.
• Reliable internet connection.
• Quiet home office setup.

Benefits

• 100% remote role.
• Training on internal systems.
• Collaborative work environment.
• Competitive package based on experience.