Disability Specialist - Quality Assurance - Remote

Overview

The Disability Specialist - Quality Assurance is responsible for conducting comprehensive quality assurance reviews for Group Life and Disability Claims and LTD Services, ensuring alignment with contractual and administrative policies, and communicating results effectively.

In Short

• Conducts quality assurance audits for GL&DC staff.
• Completes reviews and provides results based on established policies.
• Delivers timely quality assurance reviews.
• Communicates results while maintaining confidentiality.
• Liaises with training teams to identify trends and training needs.
• Works closely with management on audit results.
• Acts as a resource for claims employees and managers.
• Maintains technical knowledge through workshops and publications.
• Supports change and contributes to team goals.
• Represents claims in the Appeal Committee.

Requirements

• A university degree or college diploma in a related subject.
• Five years’ experience in long-term disability claims adjudication.
• Strong knowledge of disability claims management and insurance principles.
• Exceptional communication skills.
• Superior time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite.
• French language skills are an asset.
• Remote work arrangement.
• May require overtime.

Benefits

• Best-in-class pension and benefits.
• 100% premium coverage for group benefits.
• Defined benefit pension plan.
• 100% coverage for continuing education fees.
• Access to learning resources for professional development.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.