Senior Analyst, Account Management - Remote

Overview

As a Senior Analyst in Account Management at CVS Health, you will be responsible for account management and business retention for Aetna International products, focusing on building strong relationships with existing customers.

In Short

• Manage a specific book of business for Aetna International products.
• Develop and execute customer service strategies.
• Engage with clients through calls, meetings, and emails.
• Identify and resolve service level gaps and issues.
• Maintain relationships with plan sponsors and producers.
• Support clients in multiple time zones.
• Assist in the preparation of reports and plan administration activities.
• Communicate effectively with internal and external stakeholders.
• Meet business growth and client retention objectives.
• Collaborate with the account management team for renewals.

Requirements

• 3-5 years of industry or customer service experience.
• 1-3 years of experience in health benefits or project management.
• Insurance license required or obtainable within 90 days.
• Preferred: International Insurance experience.
• Preferred: Underwriting experience.
• Education: Associates degree or equivalent experience.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Retiree medical access.