Manager, Health Plan Client Operations - Remote

Overview

The Client Operations Manager is responsible for overseeing a team that handles day-to-day tasks and deliverables while ensuring client satisfaction and effective communication with key stakeholders.

In Short

• Oversee a team managing client operations and deliverables.
• Act as a primary contact for stakeholders including Data and Production teams.
• Prioritize client issues to enhance satisfaction and business success.
• Support new client and program implementations.
• Manage team performance and development.
• Ensure compliance with SOW requirements for client deliverables.
• Monitor and report on client direct mail campaigns.
• Perform quality assurance on reports and deliverables.
• Communicate updates and escalations to internal stakeholders.
• Provide backup support for account management.

Requirements

• 2+ years of client-facing experience.
• 4+ years of relevant work experience with leadership experience.
• Proficiency in Excel and data organization.
• Experience with Google Suite (Gmail, Sheets, Slides).
• Strong verbal and written communication skills.
• Able to manage tight timelines and diverse stakeholders.
• Bachelor’s degree preferred but equivalent experience accepted.
• Self-starter with the ability to work independently.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Paid time off and flexible work schedules.
• Tuition assistance and financial coaching.
• Dependent care resources and family leave.
• Colleague assistance programs.