Customer Service Representative - Health Concierge - Remote

Overview

The Customer Service Representative - Health Concierge at CVS Health provides personalized service to members, addressing their unique needs and guiding them through their healthcare journey.

In Short

• Serve as the main contact for customer inquiries via various channels.
• Educate members about Aetna plans and resources.
• Resolve customer issues and provide tailored assistance.
• Build trusting relationships with members.
• Utilize resources to enhance the customer experience.
• Document and track customer interactions accurately.
• Collaborate with colleagues to improve service delivery.
• Identify trends and emerging customer service issues.
• Initiate outreach calls to ensure customer satisfaction.
• Work full-time in a telecommute setting.

Requirements

• Customer service experience in a call center or retail environment.
• Ability to demonstrate empathy and compassion.
• Effective organizational skills.
• Strong verbal and written communication skills.
• High School Diploma or equivalent work experience.
• Must reside in the Central Standard Time Zone.

Benefits

• Competitive pay and benefits package.
• Affordable medical plan options.
• 401(k) plan with matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.