Bilingual Customer Service Representative - Remote

Overview

Oscar is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team, focusing on serving our members through a technology-driven health insurance platform.

In Short

• Remote position open to candidates in Georgia.
• Handle daily customer interactions and back office tasks.
• Support the leadership team in identifying issues.
• Manage an assigned caseload effectively.
• Participate in process improvement projects.
• Must be bilingual in Spanish and English.
• 1+ years in a customer-focused environment required.
• Healthcare experience preferred.
• Full-time position with employee benefits.
• Pay rate of $19.00 per hour with potential increase for bilingual assessment.

Requirements

• Bilingual in Spanish and English.
• 1+ years of experience in a high-volume customer service setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Benefits

• Eligible for employee benefits including medical, dental, and vision.
• 11 paid holidays and paid sick time.
• 401(k) plan participation.
• Paid parental leave and wellness reimbursements.
• Monthly vacation accrual at a rate of 15 days per year.