Bilingual Customer Service Representative - Remote

Overview

Oscar is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team, focusing on customer interactions and back office tasks in a remote role.

In Short

• Handle daily activities in a health insurance company.
• Report to the Concierge Operations Manager.
• Must reside in Arizona, Florida, Georgia, or Texas.
• Pay rate starts at $19.00 per hour.
• Additional $1.00 per hour for bilingual assessment completion.
• Manage an assigned caseload and maintain service delivery.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• Work with various partners through multiple channels.
• Support leadership by identifying issues.

Requirements

• Bilingual in Spanish and English.
• 1+ years experience in customer-focused settings.
• 1+ years of healthcare experience.
• High school diploma or GED.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave and 401(k) plan participation.
• Paid wellness time and reimbursements.