Bilingual Customer Service Representative - Remote

Overview

Otter Products is hiring a Customer Service Representative for our Customer Service team.

The Customer Service Representative (CSR) will answer a high volume of calls each day from our two distinct product brands. The CSR must maintain a passion for answering repetitive questions surrounding product knowledge and warranties on all products while also providing information and sales support about products that match the consumer's needs. The CSR will navigate multiple computer systems at one time to ensure data accuracy and will exemplify professionalism and superior interpersonal skills with their peers and customers. The CSR is expected to represent our core values and show peer leadership within the department.

• Location Requirements:
  • As a Customer Service Representative, you will work 100% remotely. You must live/work in Colorado or Wyoming, within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.

In Short

• Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador.
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude.
• Assist consumers with warranties while providing a unique and delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of products.
• Accurately obtain and enter all relevant customer information into the CRM.
• Communicate effectively with manager, support staff, IT, and peers.
• Maintain consistent attendance and punctuality.
• Meet all performance-based Minimum Business Expectations.
• Embrace feedback in a professional manner.
• Support consumers through retail, sales, and Customer Service duties at the Otter Shop if interested.

Requirements

• Minimum of three months in the Otter Products Customer Service department as a temporary employee.
• Must live/work in Colorado or Wyoming within 60 miles of our headquarters.
• High School Diploma or equivalent preferred.
• Strong written and verbal communication skills required.
• Bilingual in English/Spanish required.

Benefits

• Eligible for the Profit Sharing Program.
• Eligible for the Customer Service Performance Based Incentive Program.
• Robust benefits package including medical, dental, vision, and life insurance.
• Flexible spending accounts and health savings account.
• 401(k) retirement plan.
• Accrued paid time off based on seniority.
• Volunteer time off and parental leave.
• Bereavement leave and company holidays.
• Years of service awards.
• Check out otterproducts.com/careers/why for more info.