Bilingual Customer Service Representative - Remote

Overview

As a Bilingual Customer Service Representative at Oscar, you will handle customer interactions and back office tasks in a volume-driven environment focused on health insurance services.

In Short

• Join the Member and Provider Services team at Oscar.
• Handle daily customer interactions and back office tasks.
• Work in a remote setting from specific states.
• Pay rate starts at $19.00 per hour.
• Eligibility for an additional $1.00 per hour for bilingual assessment.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• Maintain service delivery and productivity expectations.
• Develop understanding of Oscar's business processes.
• Build relationships with partners and escalate issues as needed.

Requirements

• Bilingual in Spanish and English with professional proficiency.
• 1+ years of experience in a customer-focused setting.
• 6+ months of healthcare experience preferred.
• High school diploma or GED required.

Benefits

• Employee benefits including medical, dental, and vision.
• 11 paid holidays and paid sick time.
• Paid parental leave and 401(k) plan participation.
• Paid wellness time and reimbursements.
• Monthly vacation accrual at a rate of 15 days per year.