Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Orderly, you will provide Level 2 support, assisting clients with technical issues and ensuring smooth communication between clients and internal teams.

In Short

• Provide timely and accurate feedback to customers and client service teams.
• Investigate technical issues and perform analysis using logs.
• Classify urgency of service incidents and escalate as necessary.
• Document workarounds for known technical issues.
• Collaborate with marketing, product managers, and developers.
• Maintain engagement in a dynamic industry.
• Utilize communication tools like JIRA, Zendesk, and Telegram.
• Guide clients in implementing trading programs using APIs.
• Monitor and troubleshoot using tools like Linux Shell Script and SQL.
• Contribute to the development of support tools.

Requirements

• Experience in technical support or customer service.
• Proficiency in at least one programming language (C++, Java, Python, JavaScript).
• Familiarity with RESTful and Websocket protocols.
• Experience with monitoring tools like ELK and Grafana.
• Strong communication and collaboration skills.
• Ability to work autonomously in a results-driven environment.
• Experience in developing trading systems is a plus.

Benefits

• Work with a talented and supportive team.
• Opportunities for personal and professional growth.
• Engage in a dynamic and evolving industry.
• Contribute to innovative solutions in the DeFi space.