Customer Success Manager - Remote

Overview

The shipping industry is going through a digital revolution: AI and Machine Learning are transforming the industry and enabling a new era of data-driven decisions which directly enhance the safety, efficiency, and sustainability of shipping companies. Orca AI is privileged to be at the forefront of this digital revolution, providing the first automated situational awareness platform for better decisions on board and on shore, to ensure that vessels reach their destination safely and efficiently, regardless of weather conditions and water congestion. Join us at Orca AI in our mission to transform the old navigations paradigms and make shipping safer.

In Short

• Manage the implementation (onboarding and product training) of new customers.
• Establish and develop strategic trusted advisor relationships with decision makers.
• Represent the voice of the customer in product development.
• Partner with Sales and Product Teams on upsell and expansion opportunities.
• Leverage product knowledge to ensure customer value.

Requirements

• Native English speaker with excellent written and verbal skills.
• Minimum of 4 years’ experience in Enterprise Customer Success.
• Technical knowledge related to software solutions in a SaaS environment.
• Exceptional interpersonal skills.
• High prioritization skills and process orientation.
• Thrive in a fast-paced dynamic environment.
• A team player and great communicator.
• Bachelor’s degree.
• Background in Maritime or B2B enterprises is an advantage.

Benefits

• Opportunity to work in a cutting-edge industry.
• Be part of a dynamic and innovative team.
• Contribute to the transformation of the shipping industry.