Client Experience and Loyalty Manager - Remote

Overview

The Client Experience & Loyalty manager will drive the strategic development, operational execution and ongoing client experience lifecycle to increase customer satisfaction, loyalty, and lifetime value, as well as reduce churn.

In Short

• Fully remote position available anywhere in the continental U.S.
• Drive client satisfaction and loyalty initiatives.
• Collaborate with marketing, sales, service, and revenue operations.
• Manage client satisfaction surveys and analyze feedback.
• Expand existing Client Loyalty program.
• Monitor client engagement trends to identify risks.
• Lead meetings with executive stakeholders.
• Utilize Salesforce for reporting and client management.
• Foster a culture of client advocacy and continuous improvement.
• Work with cross-functional teams to enhance client experience.

Requirements

• Bachelor's Degree preferred or related field.
• 4-7 years of customer-facing experience.
• Experience in the cybersecurity industry is preferred.
• Ability to articulate information clearly to all levels.
• Proven relationship-building skills with senior leaders.
• Familiarity with Salesforce Reporting and Dashboards.
• Ability to provide data-driven recommendations.
• Confident in leading meetings and resolving issues.
• Experience in client retention strategies.
• Strong analytical skills to track client behavior.

Benefits

• Commitment to Diversity, Equality, and Inclusion.
• Work/life balance initiatives.
• Professional training resources.
• Opportunities for volunteering and community engagement.
• Technology support for remote work.