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Customer Care Consultant - Remote

Posted 4 days ago
Customer Service
Full Time
Greece

Overview

Optimal is seeking a Customer Care Consultant for a full-time remote position with rotating shifts.

In Short

  • Communicate with prepaid customers via incoming calls
  • Provide specialized solutions
  • Activate services
  • Manage complaints

Requirements

  • Previous experience in a call center is a plus
  • Knowledge of CRM systems
  • Very good computer skills (MS Office, Internet browsers)
  • Good knowledge of English (spoken and written)
  • Excellent communication and negotiation skills
  • Active listening

Benefits

  • Stable monthly salary
  • Reward system based on achieving targets
  • Thorough training program for new employees
  • Friendly and pleasant work environment
  • Provision of equipment

Translated from Greek

Optimal HR logo

Optimal HR

Optimal HR is a leading company in the telecommunications sector, dedicated to providing exceptional customer service and technical support for corporate clients. They are currently seeking representatives to join their team, offering full-time employment with rotating shifts. The role involves communicating with clients through incoming calls, providing specialized solutions, and offering advisory support on commercial and technical matters, including contract renewals and service activations.

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