Customer Assist Consultant - Remote

Overview

The Customer Assist Consultant provides support to customers, managing their accounts from opening through to closure. As a primary point of contact, this role is responsible for handling customer enquiries promptly and accurately, ensuring smooth and seamless interactions.

In Short

• Schedule: Monday – Friday (6:00 AM - 3:00 PM PH Time)
• Provide support to customers managing their accounts.
• Handle customer queries via email and phone.
• Build and maintain positive relationships with customers.
• Guide customers through account management processes.
• Comply with company policies and procedures.
• Maintain accurate records of all customer interactions.
• Work closely with other team members.
• Coordinate with internal teams for account setups and closures.
• Enjoy various employee benefits and perks.

Requirements

• 2+ years’ experience in a similar role.
• Experience in customer service, preferably in financial services.
• Outstanding written and verbal communication skills.
• Strong attention to detail and problem-solving skills.
• Collaboration-oriented with the ability to drive results.
• Ability to work in a team environment.

Benefits

• Competitive salary package and annual performance review.
• Vacation Leave and Sick Leave credit/allotment.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave).
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through a leading FinTech Company.
• Referral bonus program.
• Regular Company Events, Work Life Balance.
• Office Fitness and Wellness Facilities at no cost.