Customer Assist Consultant (AU Account, WFH) - Remote

Overview

ConnectOS is seeking a Customer Service professional with experience in financial services to manage customer accounts and provide support.

In Short

• Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)
• 2-4 years of AU Financial Services experience required.
• Experience in Customer Service and Account Management.
• Manage and respond to inbound customer queries.
• Conduct outbound contact for account administration.
• Create and maintain accurate customer records.
• Ensure compliance with financial regulations.
• Engage in continuous learning and professional development.
• Competitive salary package and annual performance review.
• Work in a dynamic environment with a supportive team.

Requirements

• Bachelor's Degree
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Experience with novated leasing and accounting software (Xero) is a plus.
• Proven ability to manage competing priorities.
• Demonstrated experience managing customer accounts.

Benefits

• Bi-Annual Vacation Leave credit/allotment.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits (Birthday, Emergency, and Bereavement Leave).
• HMO Coverage (Medical, Dental, and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program.
• Referral bonus program.
• Regular Company Events, Work Life Balance.
• Complimentary Office Fitness and Wellness Facilities.
• Accessible location at the heart of Metro Manila.