Customer Assist Team Lead (AU Account, WFH) - Remote

Overview

We are searching for a Team Leader who is enthusiastic, adaptable, and passionate about guiding a team toward success. The ideal candidate will have a strong customer focus, a positive attitude, and the ability to inspire and motivate a team to achieve shared goals.

In Short

• Leading a dynamic team of Customer Assist Consultants.
• Managing inbound and outbound customer email queries.
• Overseeing the creation of new customer records.
• Ensuring compliance with financial, taxation, and privacy legislation.
• Coaching and mentoring team members.
• Maintaining high levels of team motivation and engagement.

Requirements

• Bachelor's Degree.
• 4+ years of AU Financial Services experience.
• Strong background in Customer Account Management.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.

Benefits

• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/allotment.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave).
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through a leading FinTech Company.
• Referral bonus program.
• Regular Company Events, Work Life Balance.
• Complimentary Office Fitness and Wellness Facilities.