ABA Intake Coordinator - Remote

Overview

The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process.

In Short

• Contact new inquiries promptly and conduct intake screenings.
• Collect required information and assess eligibility.
• Provide compassionate, supportive communication to families.
• Accurately record intake data in Salesforce or similar CRM.
• Convert qualified leads and close out ineligible or unresponsive cases.
• Re-engage paused or unresponsive families to improve conversions.
• Provide after-hours or weekend coverage as needed.
• Follow standard procedures, scripts, and quality guidelines.
• Coordinate with intake, clinical, and RCM teams for seamless transitions.
• Participate in ongoing training and improvement initiatives.

Requirements

• Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required.
• Bachelor’s degree or equivalent work experience preferred.
• At least 2 years of experience in patient intake, healthcare operations, or customer service.
• Proficiency in Salesforce or similar CRM systems.
• Excellent English communication skills (verbal and written).
• Strong empathy, professionalism, and phone presence.
• Detail-oriented, organized, and data-accurate.
• Flexible to work evenings or weekends as needed.

Benefits

• Opportunity to make a meaningful impact in the lives of families.
• Work in a supportive and collaborative team environment.
• Flexible working hours.
• Professional development opportunities.