ABA Intake Coordinator - Remote

Overview

The ABA Intake Coordinator serves as the first point of contact for prospective families seeking care in Applied Behavior Analysis for Autism. This role is essential in ensuring a positive initial experience for families while gathering necessary information and guiding them through the benefits verification process.

In Short

• Serve as the initial contact for families seeking ABA services.
• Conduct intake screenings and verify eligibility.
• Record and manage intake data in Salesforce.
• Convert leads into opportunities and manage follow-ups.
• Collaborate with cross-functional teams to ensure smooth transitions to care.
• Provide empathetic support to families throughout the process.
• Participate in ongoing training and process improvement initiatives.
• Flexible availability for evening and weekend coverage.
• Detail-oriented with strong organizational skills.
• Bilingual (English/Spanish) strongly preferred.

Requirements

• Bachelor's degree or equivalent experience preferred.
• 2+ years of experience in patient intake or customer service.
• Familiarity with Salesforce or other CRM systems.
• Experience with ABA therapy or healthcare intake preferred.
• Excellent verbal and written communication skills.
• Ability to provide patient-centered support.
• Strong multitasking abilities.

Benefits

• Opportunity to work in a meaningful field helping families.
• Collaborative work environment with cross-functional teams.
• Flexible work hours including evenings and weekends.
• Ongoing training and professional development.