Technical Launch Support Manager - Remote

Overview

An overview paragraph about the job

In Short

• Own the full lifecycle of the launch phase from implementation handoff through client go-live.
• Conduct comprehensive audits and QA across platform configurations, workflows, and integrations to ensure launch-readiness.
• Manage cross-functional timelines and dependencies across Sales, Clinical Ops, Patient Support, Technical Teams, Compliance, and Customer Success for successful launches of clients.
• Partnering with technical teams, including implementation and product, for special project releases impacting client workflows, processes and technical infrastructures.
• Identify process gaps and implement operational improvements to enhance launch efficiency and quality.
• Create and maintain robust documentation and playbooks for repeatable, scalable launch operations.
• Serve as the internal subject matter expert on launch readiness and go-to-market enablement.
• Mentor and provide guidance to junior team members and support the growth of the Launch Pod function.
• Other duties as assigned.

Requirements

• Bachelor’s degree in engineering or a similar field required.
• 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration.
• Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments.
• Familiarity with Webhooks, understanding of API architecture, design, and best practices.
• Proficiency in programming languages highly preferred.
• Demonstrated ability to implement and configure technologies required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficient in project management tools and software.
• Must be a proactive, quick learner with problem solving skills.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more