Solutions Engineer, Large Enterprise - Remote

Overview

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products.

In Short

• Deliver an exceptional pre-sales customer experience for Large Enterprise prospects and customers.
• Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs.
• Create and maintain documentation, guides, and FAQs related to pre-sales processes.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams.
• Serve as the first line of defense for security and compliance questions.

Requirements

• 7+ years of experience in a technical pre-sales role.
• Thorough understanding of IT security principles and customer requirements for B2B SaaS products.
• Experience in programming languages like Python or JavaScript.
• Knowledge of Generative AI and traditional ML solutions.
• Effective presenter and communicator.
• Willingness to own problems end-to-end.

Benefits

• Hybrid work model with 3 days in the office per week.
• Relocation assistance for new employees.