Pre-Sales Solutions Engineer - Remote

Overview

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

In Short

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams.
• Serve as the first line of defense for security and compliance questions.
• Collaborate closely with the Public Sector Go-to-Market, Policy/Global Affairs, and GRC teams.

Requirements

• 7+ years of experience in a technical pre-sales role.
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.
• Industry experience in programming languages like Python or JavaScript and working with REST APIs.
• Delivered prototypes of Generative AI/traditional ML solutions.
• Effective presenter and communicator.
• Own problems end-to-end and are willing to learn.
• Humble attitude and eagerness to help colleagues.

Benefits

• Hybrid work model with 3 days in the office per week.
• Relocation assistance for new employees.