Assistant Account Manager, Patient Engagement - Remote

Overview

The Assistant Account Manager (AAM) supports the Account Director and Patient Relationship Management (PRM) team on day-to-day business and deliverables related to Patient Engagement Programs. This includes setting up internal and external meetings for assigned brands, conducting status meetings, internal project workflow and management of Medical, Legal and Regulatory (MLR) processes as needed. The AAM handles supporting the team with the coordination and management of all patient and caregiver travel associated with client-specific programs.

In Short

• Assuming responsibility for overall scope of each project, developing project plans, timelines, and budgets in conjunction with project team
• Driving and delivering high-quality projects according to client needs and expectations while following all SOPs
• Anticipating and proactively addressing client needs along with account director to ensure complete client satisfaction
• Problem solving internal issues or concerns that may arise associated with workflow, budget, timeline, change of scope, etc.
• Working with clients and providing updates, answers and solutions related to ongoing projects and deliverables
• Demonstrating in-depth knowledge of, and compassion for, each client’s patient group and their specific and unique needs
• Supporting activities related to all programs and projects on assigned client account(s)
• Supporting engager travel planning/booking as needed
• Assisting with planning and developing of project ideas, monitor progress, deadlines and troubleshoot issues
• Partnering with AV vendor(s) for logistics management related to patient webinars and advisory panels

Requirements

• Bachelor's degree in business, marketing, communications, biology, life sciences, or related field
• Significant experience in professional client relationship management.
• Ability to organize, plan, and prioritize work in a fast-paced work environment
• Excellent organizational skills and multi-tasking skills.
• Excellent written and oral communication skills.
• Desire for excellence and delivering high-quality work.
• Keen attention to detail and budgetary restraints.
• Background in biopharmaceutical patient marketing a plus.
• Experience in working with Patient Advocacy Organizations a plus.
• Superior interpersonal and customer service skills.
• Proficient in Microsoft Office including Word, Excel, Power Point, Outlook, and Teams; knowledge of CVENT and Veeva a plus.
• Ability to make clear, concise decisions and solve complex problems.
• Strength in fostering and maintaining productive, successful working partnerships with clients.
• Excellent listening and presentation abilities.

Benefits

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work