Virtual Assistant - Account Management - Remote

Overview

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in account management to join our client's team and take their operations to the next level.

In Short

• Serve as the primary point of contact for assigned accounts.
• Build and maintain strong, long-term client relationships.
• Address client inquiries and resolve issues in a timely manner.
• Ensure clients’ needs and goals are being met, and identify opportunities for upselling and cross-selling services.
• Monitor client accounts to ensure the timely delivery of projects, products, or services.
• Collaborate with internal teams to ensure smooth project execution.
• Regularly update clients on project status, timelines, and deliverables.
• Manage client communication through email, phone, or chat.
• Organize and schedule meetings, calls, and appointments.
• Prepare reports, presentations, and other documents for client meetings.

Requirements

• Perform data entry, CRM management, and client database updates.
• Track client projects from initiation to completion, ensuring deadlines are met.
• Facilitate client onboarding and provide continuous support throughout the client lifecycle.
• Work with the team to ensure all client-related documentation is up to date and accurate.
• Generate and analyze reports on client account performance, including sales data and KPIs.
• Provide clients with insights and recommendations based on account data.
• Regularly assess account strategies to maximize client satisfaction and retention.
• Conduct research on behalf of clients or internal teams.
• Manage calendar and email communications for senior team members.
• Assist with social media management or content creation, if necessary.
• Handle miscellaneous administrative tasks as needed.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Professional development opportunities.
• Competitive compensation.