AV Technician & Helpdesk Support Specialist - Remote

Overview

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential.

In Short

• Manage AV equipment onsite at conferences.
• Provide remote technical assistance and onboarding support.
• Handle audio-visual equipment setup and testing.
• Deliver outstanding customer service on-site.
• Ensure high-quality AV setup during events.
• Assist with software installations and troubleshooting.
• Communicate clearly with staff to address technical issues.
• Stay current with helpdesk best practices.
• Travel approximately once per month.
• Work in a fast-paced environment.

Requirements

• Valid U.S. entry visa required.
• Proven experience as an AV Technician or Helpdesk Support Specialist.
• High school diploma or GED required; College degree preferred.
• Advanced English skills in verbal and written communication.
• Strong interpersonal and client-facing communication skills.
• Demonstrated customer service mindset.
• Solid organizational and time management skills.
• Ability to operate effectively in a dynamic environment.
• Willingness to travel.

Benefits

• 100% remote work environment with occasional travel.
• Paid Time Off including vacation and sick leave.
• Paid federal holidays with early release the day prior.
• Summer Fridays.
• All travel-related expenses covered for onsite events.