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Bilingual Patient Services Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
CA, USA
$53,200 - $88,600/year

Overview

The Bilingual Patient Services Specialist is an integral part of the Patient Services team, responsible for coordinating and delivering services related to patient support programs offered by McKesson Specialty.

In Short

  • Interact with patients, insurance companies, pharmacies, and healthcare professionals.
  • Coordinate patient enrollment in support programs.
  • Liaise for maximum reimbursement coverage.
  • Conduct financial assessments for patient eligibility.
  • Respond to general inquiries via phone.
  • Ensure access to required treatments through pharmacies.
  • Monitor patient files for timely renewals of assistance.
  • Process supporting documents for patient care.
  • Participate in continuous improvement activities.
  • Maintain service levels in case management.

Requirements

  • Experience in healthcare, pharmaceutical, or insurance industries.
  • Strong customer service and communication skills.
  • Proficient in Microsoft Office applications.
  • Post-secondary education or equivalent.
  • Excellent verbal and written skills in English (and French if bilingual).
  • Organized with attention to detail.
  • Ability to work in a contact center environment.
  • Flexibility to work various shifts.

Benefits

  • Competitive compensation package.
  • Performance-based pay adjustments.
  • Annual bonus opportunities.
  • Diverse and inclusive work environment.
  • Opportunities for professional growth.

O.O

ONM Onmark

MPS McKesson Pharmacy Systems LLC is a leading impact-driven organization within the Fortune 10, dedicated to enhancing healthcare accessibility and affordability. The company specializes in delivering innovative insights, products, and services that improve the quality of care. At McKesson, the focus is on the health and well-being of both employees and the communities they serve, fostering a culture of growth, empowerment, and collaboration. The company is committed to shaping the future of health through its comprehensive pharmacy systems and solutions, ensuring a positive customer experience and successful implementation of its technologies.

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