Customer Support Agent (Portuguese Fluency) - Remote

Overview

Blueprint is seeking a Customer Support Agent who is passionate about enhancing the customer experience through fast and personalized service.

In Short

• Deliver world-class customer service.
• Manage customer support tickets within established SLAs.
• Follow troubleshooting procedures to diagnose issues.
• Assist in creating knowledge base articles.
• Coordinate with other teams for issue resolution.
• Monitor client-facing tools for updates.
• Respond to escalated customer help requests.
• Employ critical thinking for sound decision-making.
• Champion Blueprint’s core values.
• Participate in special projects as assigned.

Requirements

• One year of customer service experience required.
• Associates degree or equivalent experience preferred.
• Comfortable with computers and troubleshooting.
• Knowledge of online games preferred.

Benefits

• Work in a hybrid schedule with two in-office days.
• Opportunity to grow and develop new solutions.
• Engage with diverse teams and clients.
• Receive support for career development.