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Customer Support Agent (Portuguese Fluency) - Remote

Posted 9 weeks ago
Customer Service
Full Time
WA, USA
$23.00 - $25.50/hour

Overview

Blueprint is looking for a Customer Support Agent Rotation Team (Portuguese fluency) to join us as we build cutting-edge technology solutions! This role focuses on delivering superior user support for our client’s customers, ensuring a fast, accurate, and personalized service.

In Short

  • Deliver world-class customer service.
  • Manage and respond to customer support tickets.
  • Follow established troubleshooting procedures.
  • Assist in the creation of knowledge base articles.
  • Coordinate with other teams to resolve issues.
  • Monitor client-facing tools and updates.
  • Respond to escalated customer help requests.
  • Employ critical thinking skills for decision-making.
  • Champion Blueprint’s core values.
  • Additional duties as assigned.

Requirements

  • One year or more customer service experience required.
  • Associates degree or equivalent experience preferred.
  • Comfortable using computers and troubleshooting issues.
  • Some online game knowledge preferred.

Benefits

  • Opportunity to work with cutting-edge technology.
  • Hands-on experience with diverse teams.
  • Growth and development opportunities.
  • Supportive work environment.

B.T

Blueprint Technologies

Blueprint Technologies is a technology solutions firm based in Bellevue, Washington, with a strong national presence. The company is dedicated to solving complex problems through innovative technology, leveraging the diverse skills and experiences of its team members. Blueprint focuses on helping organizations unlock value from their existing assets by creating new revenue streams and business lines. With a commitment to fostering unique perspectives and collaboration, Blueprint offers opportunities for professional growth across various divisions, including product development and services, while emphasizing a fun and agile work environment.

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