Customer Support Agent (Portuguese Fluency) - Remote

Overview

Blueprint is looking for a Customer Support Agent Rotation Team (Portuguese fluency) to join us as we build cutting-edge technology solutions! This role focuses on delivering superior user support for our client’s customers, ensuring a fast, accurate, and personalized service.

In Short

• Deliver world-class customer service.
• Manage and respond to customer support tickets.
• Follow established troubleshooting procedures.
• Assist in the creation of knowledge base articles.
• Coordinate with other teams to resolve issues.
• Monitor client-facing tools and updates.
• Respond to escalated customer help requests.
• Employ critical thinking skills for decision-making.
• Champion Blueprint’s core values.
• Additional duties as assigned.

Requirements

• One year or more customer service experience required.
• Associates degree or equivalent experience preferred.
• Comfortable using computers and troubleshooting issues.
• Some online game knowledge preferred.

Benefits

• Opportunity to work with cutting-edge technology.
• Hands-on experience with diverse teams.
• Growth and development opportunities.
• Supportive work environment.